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FAQ

Payment method.
 
We are currently accepting payments via
1. Bank transfer
2. Visa or MasterCard
3. Bank virtual account
 
Can I receive the product(s) on the day of  my purchase?
 
Yes, you may order and receive on the same day of the cakes under 4 HOURS IF the order is made before 4:00 PM on the day itself.
 
Do you deliver to all part of Indonesia?
 
CakeOut currently only delivers to JABODETABEK areas, Our target it to cover all of the major cities in Indonesia. So stay tuned and follow our social media to see our future updates!
 
How long does it take before my order is delivered?
 
CAKEOUT.ID enhances your experience with 4 HOURS delivery. Please note that to able to receive your cakes on the same day itself, the order must be placed before 4.00 PM on the day itself.
 
How would I know if my order is confirmed at my specified date and time slot?
 
An order confirmation email will be sent to your inbox with details of your preferred payment method via Online payment, Credit Card, or Bank Transfer and details of your selected delivery time slot as an confirming details of your order. Please make sure to check the Spam or Junk folder in your e-mail if you have not received our order confirmation.
 
How much is delivery?
 
The delivery fee will be calulcated based on the distance from the merchant's location to the recipient's location. Stay tuned for more promotion for the delivery.
 
I’d like a beautifully designed fondant buttercream cake that tastes great!
 
Fondant buttercream beauties,
 
Are quite a sight to behold,
 
Impressive to look at,
 
Photo-worthy designs,
 
But if only its taste,
 
Matches its beautiful looks,
 
But if you must insist,
 
If you know of bakers who are able to balance the act of baking and artistry to fulfill requirements of appearance and taste, send them to hello@cakeout.id
 
I forgot my password details to login. What should I do?
 
Head over to this link, click the “Forgot your password?”. You will then be brought to the following page where you are able reset your password.
 
I am about to launch into my cake purchase(s). What should I be aware of?
 
Please keep a look out of the lead time required to ready your cake order, it ranges from 4 hours to 7 days.
 
If the order is meant to be a gift, please ensure that you are reachable by WhatsApp / Call/ Email so that we are able to communicate with you, the sender. That way, we will not have to ruin the surprise by having to contact the recipient.
 
Once the orders have been placed and processes, there is no turning back, where it means there will be no refunds or changes to the orders.
 
During the delivery, should the recipient be unavailable to receive the items, delivery with seconds attempt will incur extra delivery cost up to 2 times original delivery cost.